Course Curriculum

  • 1

    Introduction

  • 2

    Module 1 - Four Types of Communication

    • Passive Communication

    • Quiz #1 Communication Styles (Please answer true or False)

    • Passive Aggressive (manipulative) Communication

    • Quiz #2: Communication Styles

    • Aggressive Communication

    • Quiz #3 Communication Styles

    • Assertive Communication

    • Quiz #4: Communication Styles
  • 3

    Module 2: How Communication is Transmitted and Received

    • How We Communicate

    • Body Language: What We Say Without Saying a Word

    • Tone: How We Say Something Means More Than What We Say...

    • Word Choice: How To Say What We Need to Say and Actually Be Heard
  • 4

    Module 3: Family Communication and Generational Patterns

    • Communication and our Family of Origin

    • How Communication Patterns are Reinforced

    • Teaching our Children Assertive Communication

  • 5

    Module #4: Common Communication Mistakes You Don't Even Know You Are Making

    • Phrases We use that block Communication

    • Blame Shame and Guilt

    • Apologizing Versus Being Sorry

    • Statements Vs Questions
  • 6

    Module #5: How to be Assertive

    • Using "I Feel" Statements

    • Having Difficult Conversations

    • Unexpressed Needs Go Unmet

    • The Courage to Ask Questions and Get Clarity

    • Not Taking Things Personally
  • 7

    Module #6: Dealing with Non-Assertive People

    • Ways to Deescalate Others

    • Validating Feelings we Don't Agree With

    • Connection Before Correction

    • Setting Boundaries
  • 8

    Review: How to Build and Utilize the New Skills We Have Learned

    • Finding the Areas in our Life We need to Implement Assertiveness

    • Follow Up Support